Shipping and Returns Policy
Shipping and Returns Policy
Thank you for choosing Carnal Elixirs! Our goal is to make your shopping experience enjoyable and straightforward. Please take a moment to review our combined Shipping and Returns Policy:
1. Shipping Information
1.1 Shipping Methods and Timeframes
We do most of our shipping through Canada Post and their associated carriers in the United States/internationally. Shipping times displayed at check out are estimates. If delay occur beyond a 10 business day window, you may be eligible for a refund on shipping costs.
1.2 Shipping Costs
Shipping costs are ajdusted to location and calculated at checkout.
Free shipping is available for orders over $100 USD.
1.3 Shipping Locations
We currently ship to Canada and USA. Please contact us for international orders beyond North America.
1.4 Order Processing Time
Orders are typically processed within 1 to 3 business days, excluding weekends and holidays.
1.5 Order Tracking
Yes, we provide order tracking information. Once your order ships, you will receive an email with a tracking number and instructions on how to track your package.
1.6 Shipping Delays or Issues
In the event of shipping delays or issues, please contact our customer support at info@carnalelixirs.com. We will promptly investigate and provide updates on the status of your shipment.
1.7 International Shipping
Yes, we offer international shipping. Customers are responsible for any customs duties, taxes, or additional fees imposed by the destination country. Please check with your local customs office for more information.
2. Returns and Refunds
2.1 Return Eligibility
We accept returns for unopened and unused products within 45 days from the date of purchase. To initiate a return, please follow the steps outlined below.
2.2 How to Initiate a Return
- Contact our customer support team at info@carnalelixirs.com to request a return authorization.
- Pack the item securely in its original packaging, including any accessories or documentation.
- Ship the item to the address provided during the return authorization process.
2.3 Refund Process
Upon receipt of your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 14 days.
2.4 Shipping Costs for Returns
Customers are responsible for return shipping costs for unopened and unused products. Carnal Elixirs will cover the cost of return shipping for defective or damaged products.
3. Contact Information
If you have any questions about our Shipping and Returns Policy, please contact us at info@carnalelixirs.com.
4. Changes to the Policy
Carnal Elixirs reserves the right to update or modify this Shipping and Returns Policy at any time. Changes to the policy will be communicated through our website.
Thank you for choosing Carnal Elixirs! If you have any further questions, feel free to reach out.
Sincerely,
Carnal Elixirs
info@carnalelixirs.com
carnalelixirs.com